We join your team. Then we greet your guests.
Sizzle Concierge gives your property a face-to-face Synth Human™ AI Host on every guest’s phone, in more than 33 languages, around the clock. Behind the scenes we build a hospitality training program around your standards and give your HR team a safe room to rehearse the conversations nobody wants to get wrong.
Everything a great stay depends on, from the lobby to the HR office.
Most AI vendors sell you a chat box and leave. We work the whole property with you: the guest at midnight, the new hire on day three, the manager before a hard meeting, and the city outside your doors.
A Synth Human AI Host
A cast, produced host who answers your guests face to face, knows your property cold, and hands off to your team when a person should step in.
See the AI Host
Hospitality training, built for you
Your standards, your scenarios, your scoring. A Synth Human instructor teaches, plays the guest, and coaches every employee in their own language.
See Sizzle Training
Rehearse the hard conversation first
We load your union contracts so managers can practice a reprimand or discharge meeting against your actual articles, before it happens for real.
See Labor Relations
The Experience Pass®
Your host opens the neighborhood: attractions, dining, concerts, museums, sports. Guests plan more of their stay with you, and spend more of it nearby.
See the Experience Pass
We sit on your side of the table.
Your general manager, your front office, your HR director and our studio work as one team. You decide how your host sounds, what she knows and when she hands a guest to your staff. We keep building with you after launch.
| What you get | A typical hotel AI vendor | Sizzle Concierge |
|---|---|---|
| The guest sees | A text box or a voice on the phone | A cast, produced host who looks them in the eye on video |
| Languages | A handful, often text only | 33+ spoken languages, face to face, chosen by the guest |
| Hardware | Tablets, kiosks or in-room devices to buy and maintain | None. Guests use their own phones from the QR in your arrival welcome letter |
| Your region | Generic answers | A host cast and trained to reflect your city, your culture and your neighborhood |
| Staff training | Not included | A bespoke hospitality program built from 55 ready-made programs |
| HR and labor relations | Not included | Rehearsal for reprimand and discharge meetings, built on your union contracts (now in pilot) |
| Beyond the property | Not included | The Experience Pass connects guests to the destination around you |
| Who refines the answers | Open a support ticket and wait | Your team, with a dashboard to monitor and improve every response |
Walk the property
We learn your service standards, menus, policies, FAQs and labor contracts from the people who run them.
Cast your host
Together we choose a face, name, voice and personality that feel like your property and your region.
Build the house
Your host’s knowledge, your Experience Pass, your training program and your HR rehearsals, built side by side.
Welcome the guests
A QR code in the arrival welcome letter. No app, no devices, nothing for your engineers to install in rooms.
Refine together
Your team watches conversations and tunes accuracy, tone and service details as the property changes.
One conversation for everything a guest needs to know.
Guests scan the QR code in their welcome letter and meet their host on video. No app, no account, no hotel tablet. She answers the questions your front desk hears a hundred times a day, and connects the guest to your team when a person is the right answer.
- Reservations“Can I add a night to my stay?”
- Parking & valet“What’s the overnight rate?”
- Room service“Is the kitchen still open?”
- Dining“Where should we eat before the show?”
- Amenities“When does the pool close?”
- Shuttles“When’s the next one to the park?”
Produced by a film studio
Appearance, voice and personality are cast and directed by the team behind The Illusion Factory’s 265 creative and technical awards.
Knows when to hand off
When a guest needs a person, your host routes them to the right department instead of guessing.
Your team holds the pen
A bespoke dashboard lets you monitor conversations and refine accuracy, tone and service details over time.
Every guest is greeted in the language they think in. And every guest meets a host who reflects where they are: your city’s character, your neighborhood’s favorites, the way your region welcomes people.
Hi, I’m Rosa. Welcome to Sheraton Universal. How can I help you today?Sample greetings in twelve of Rosa’s languages. Guests can switch language mid-conversation. AI Hosts speak 33+ languages; Sizzle Training lessons run in 70+.
Cast for your region
Face, name, voice and accent are chosen with you, so your host feels like she belongs to your property and your city.
Local knowledge, first-hand
She knows the shuttle times, the late-night food, the venue down the street and the route to the stadium.
The same welcome, every language
Your service standards hold whether the guest is speaking Spanish at 2 a.m. or Japanese at checkout.
Hosts our studio has cast for hotels, resorts and casinos.
Every host is cast and produced by our studio from a library of 200+ faces and 538 engineered brains, then built on your property’s knowledge.
- Greeting & welcome
- Upselling the stay
- Service standards
“You acknowledged the delay. Now ask what they need resolved before promising a next step.”
Practice like it’s real. Score like it counts.
We build a hospitality training program around your property: your brand standards, your scenarios, your rubrics. Mateo, our Synth Human hospitality instructor, teaches each lesson, then plays the guest so your people can practice before they’re on the floor.
Programs cover the 50 U.S. roles with the greatest training need and the highest turnover, plus five specialty programs including Hospitality. We built the breadth. Together, we make it precisely yours.
Rehearse the reprimand before you deliver it.
Give us your collective bargaining agreements. We build them into a private rehearsal room where managers practice disciplinary and discharge conversations with a Synth Human who plays the employee, and sometimes the steward, and a coach who knows your contract article by article.
- Built on your actual contract language: progressive discipline steps, just-cause standards, representation rights, grievance timelines.
- Managers practice the opening, the facts, the pushback and the close, as many times as they need.
- Live coaching flags off-contract promises, missed steps and statements that could turn into a grievance.
- Every rehearsal is scored, so HR can see who is ready and who needs another pass.
- Available in the languages your managers and employees actually speak.
A rehearsal and training tool. It does not replace your labor counsel, your HR team or your contract’s formal procedures.
§14.2 Discipline is progressive: verbal warning, written warning, final written warning, then discharge.
§14.4 An employee may request a union representative at any investigatory meeting.
Your host opens the whole city.
The Experience Pass puts your AI Host first, and everything around your property right behind her: attractions, dining, nightlife, museums, concerts, sports and shopping. Guests plan more of their stay with you, and the stay gets better.
One place on their own phone to ask, plan and go. No searching ten websites in a hotel room.
Your brand, your colors and your headline lead the pass. Your host stays the first stop, not one tile among many.
Local partners reach guests at the moment they’re deciding where to go, on your terms and only where you want them.
Rosa helps them spend less time figuring out the details and more time enjoying what brought them here.
Tom Beedon, General Manager, Sheraton Universal Hotel
Let’s build your host together.
Tell us about your property. We’ll come back with a host concept, a training plan and a launch path built around your team.
info@sizzlestudios.ai